Withdrawals Back to Your Own Wallet
Payouts go back to a wallet held in your own name, and that single rule is what keeps a balance safe. Request a withdrawal, pick bKash, Nagad or Rocket and enter the amount you want. If your account is already verified with a document that matches your wallet registration, we can release the request straight away; if not, we ask for that
document once and hold the payout until it clears. Dhaka customers who register their bKash in their own name usually find the name match is the only thing we check.
- Open the payout screen — Head to withdrawals in your account and check the wallet saved on file. It has to be registered in your name, the same one your account carries.
- Enter the amount — Type the figure in taka and confirm which rail it should travel on. The screen repeats the number once more so you can spot a typo before it goes.
- Pass the identity check — On a first payout we ask for a photo of your passport or national ID. We compare the name and photo against the wallet you want the taka sent to.
- Collect from your wallet — Once the check passes we release the amount to your wallet, and the request line changes status after the wallet itself confirms the credit.