Reference

Privacy Policy for Every Account We Hold

This page tells you exactly what we collect when you open an account, deposit through bKash, Nagad or Rocket, and take a seat in the lobby — and what we do with it.

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8betbet Privacy Policy for Every Account We Hold
HOW WE HANDLE IT

Storage, Cookies and Getting Your Details Right

Your record sits on encrypted systems, and only staff who need it for support, payment checks or fraud review can open it. We keep account and transaction data for as long as your account is open, and for a set period afterwards where payment or legal rules require a trail. Cookies do the practical work: a session cookie keeps you signed in while you move from the slots lobby to a live table, and a preference cookie remembers your language and display choices. You can clear or block cookies in your browser, though the lobby will ask you to sign in again more often.

Encrypted Storage

Account, wallet and transaction records are held on encrypted systems, and access is limited to staff handling your support case, a payment check or a fraud review.

Cookie Control

A session cookie keeps you signed in between the lobby and a live table, while preference cookies hold your language and layout. You can clear them in your browser at any time.

Retention Window

We keep your account and payment history while the account is open and for a set period after closure, where payment trails or local rules require us to hold the record.

Correction Requests

Ask us to fix a wrong name, an old mobile number or a mismatched deposit reference. Corrections go through the same verification as login, and we confirm once the record is updated.

REACH THE TEAM

How to Ask About Your Data

A privacy question should not need a ticket number and three days of waiting. Write to our support team from the email or mobile number registered on your account, and tell us plainly what you want: a copy of your record, a correction to a name or number, or an explanation of how a payment reference was stored. We reply through the same channel you contacted us on, and for anything touching your account wallet we may ask you to confirm a one-time code first, the same check you see at login.

Account Email Write from the address registered on your account so we can match your record without extra checks, and keep the subject line specific to your privacy request.
Registered Mobile Message us from the number on your account for wallet and login data questions. We send a one-time code before discussing anything tied to your balance.
Live Chat Desk Open chat from inside your account for a faster first reply on data questions. Have your transaction reference ready if a bKash, Nagad or Rocket deposit is involved.

Privacy Policy Questions We Get Most

These are the questions that come up most often from players across Bangladesh, answered without the legal padding. If yours is not here, our support desk will take it directly.

Your mobile number, name, date of birth and the region you sign in from, plus a password you set. Later activity — deposits, bets, device and login details — is added to the same record.

No. A deposit stores the transaction reference, amount and wallet number only. Your PIN stays in your own wallet app and never reaches our systems at any point in the payment.

Yes. Write from your registered email or mobile and ask for a copy. We verify the request with a one-time code, then send the record through the same channel you used.

While your account is open, and for a set period afterwards where payment trails or local rules require it. Ask support if you want the position on a closed account.

Session cookies are needed to stay signed in as you move between slots and live tables. Preference cookies are optional, and you can clear or block them in your browser settings.

Some processing may happen on systems outside the country, and how that is treated depends on your local law and eligible regions. Ask us and we will explain the path for your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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